About balancing customers. Focus on existing areas of profit. Some times we tend to lose focus on which areas are generating money for us and which areas are not. 80-20 rule is very much applicable here. 80 percent of your sales and profits come from 20 percent of your customers. It is really important to focus on this 20 percent and give them the due time and representation. Running after the other 80 percent is important but not at a cost where there is a possibility of losing this existing 20 percent. And how often do we find our self just taking this 20 percent of regular customers as a granted thing and tend to lose focus.
The same focus principle holds true for life as well. 80 percent of one's success, mental satisfaction and peace comes from a mere 20 percent of the total activities. Its important to identify these 20 percent and be able to hold on to them. In general the things we do in our daily activities sometimes these 20 percent are the most ignored because we never focus on things going right. Instead the stress is always on things going wrong.
